WHAT PAYMENT METHODS CAN I USE?
Support credit card payment and paypal.
WHAT IS YOUR EXCHANGES AND RETURNS POLICY?
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
WHAT IS YOUR SHIPPING POLICY
Delivery Options and Starting Costs
Standard (10-15 business days): $10 or free for orders $50+
In rare cases, delivery time for international orders may increase up to 30 business days.
The shipping cost above may vary in some cases. The final delivery cost is calculated at checkout. Extra charges are applied to bulky items; the charges are reflected in the shopping cart.
Standard orders are processed within 2 business days.
In rare cases, transit delays may occur. In such cases, we will make a claim on your behalf to request a refund for the delayed delivery and we’ll return the money to you when the claim is processed by the carrier.
However, we cannot be responsible for service commitments by the carriers.
Time in Transit is estimated by the carriers and not guaranteed.
Weekends and US federal holidays are not considered business days.
Shipments are processed Monday - Friday.
All shipments will be assigned a tracking number. Once the tracking number is assigned, please allow up to 24 hours for the tracking information to become available.
Customs forms will be filled with the description of “massager” and the true value of the goods.
Goods from all our warehouses have not paid delivery tax. Therefore, once the package reaches the destination country, all duties or import duties will be levied. If so, these fees must be paid by the customer. If the customer refuses to accept the package due to import duties or taxes, the customer is fully responsible for all return shipping charges, customs fees and handling fees.
All items sold on the site are legal in the USA, we cannot be held liable if these items are seized or confiscated by Customs Agents in your country.
For pricing please refer to the Delivery Options and Costs section above.
Affected by Covid-19, there will be some delay on the delivery.